Website care & maintenance
Most sites do not fail loudly. A plugin update breaks a form, a page slows down, an enquiry never arrives — and nobody notices for six weeks. We watch, fix and improve, so the site keeps earning while you get on with the business.
In July 2024 a client’s enquiries halved in a fortnight. The site looked perfect. Traffic was unchanged. Three contact forms had been deleted from the trash by a routine cleanup, and every submission since had gone nowhere.
We found it the same day because we were watching the conversion numbers, not just the uptime. Then we added a standing routine: every form on the site, tested by hand, every two days. That is what maintenance means here.
What goes wrong quietly
Care is not a ticket queue. Half the value is the work you never hear about; the other half is having somewhere to send a request and knowing it lands with the person who built the thing.
Core, theme and plugin updates tested on a staging copy before they touch the live site. Daily off-site backups you can roll back in minutes. Malware scanning, firewall, SSL, and GDPR housekeeping.
Nothing goes live untested. Ever.Core Web Vitals watched monthly, images and scripts kept in check, caching and CDN tuned, database cleaned. When a score slips we go and find out why rather than waiting for you to notice.
Speed is a ranking factor and a conversion factor.Every form and checkout path tested by hand every two days. Conversion tracking configured properly, so you can see which pages produce enquiries and which only produce readers.
The part most maintenance plans leave out.A block of design and development hours each month for new pages, campaign landing pages, content publishing and the small changes that keep adding up. Unused hours are not the point — we suggest where to spend them.
A site that stands still slowly loses.What we maintain
Every site gets the same foundation. WordPress and WooCommerce sites get the extra attention their platform needs.
The foundation every retainer client gets, whatever the site runs on. This is the part that stops small problems becoming expensive ones.
On top of the foundation, for content and marketing sites.
On top of the foundation, for shops. The checkout is treated as production infrastructure.
A five-page brochure site and a WooCommerce store with 400 products are not the same job, so we do not pretend they cost the same. After a look at your site we give you one number, monthly, with everything above included.
No lock-in beyond a month’s notice. No charge for the emergencies — if something we maintain breaks, fixing it is the job.
Monthly care
per month, all four areas included
“Firstly, thank you for everything you do. You have been instrumental in our journey.”
Founder and CEO · US standards body · five years on retainer
Yes, and most of ours started that way. We audit first. If the build is beyond saving we will tell you honestly rather than charging a monthly fee to keep something fragile alive.
Monitoring alerts reach us before they reach you, and outages get looked at as they happen, not the next morning. Restoring a site we maintain is included — there is no emergency rate.
Of course. Most clients publish their own posts and product updates and leave the structural work to us. We will set up the editing experience so it is hard to break anything by accident.
Yes, and stores need more attention: payment gateways, tax and shipping rules, stock sync and a checkout that has to work on every device on every browser. Priced accordingly.
A month’s notice and you take everything with you: hosting, domains, accounts, documentation and the staging setup. Nothing is held hostage. So far nobody has asked.
